Contact Information

Effective Date: August 21, 2025

Thank you for shopping with ilysomatcha. We value your trust and are committed to providing you with the best customer experience. If you have any questions, concerns, or requests regarding our products, orders, or any of our policies, you may reach us using the contact details below.

1. Customer Support

For general inquiries, order assistance, or support:
Email: hello@ilysomatcha.com

Our support team will respond to inquiries within 1–2 business days.

2. Mailing Address

ilysomatcha
Dubai, UAE

3. Business Hours

Our customer service team is available during the following hours:

• Mon – Sun: 9:00 AM – 6:00 PM (UAE Time)

4. Social Media

Stay connected with us for updates, promotions, and announcements:

• Instagram: @ilysomatcha.ae
• TikTok: @ilysomatcha.ae

5. Additional Support

For inquiries related to:

• Returns & Refunds → Refer to our Return & Refund Policy
• Privacy & Data Requests → Refer to our Privacy Policy
• Orders & Shipping → Refer to our Shipping Policy
• Terms of Use → Refer to our Terms of Service

6. Legal & Licensing

Trade License Number: 7010519
Registered in Dubai, UAE

7. Amendments

ilysomatcha reserves the right to update or amend this Contact Information page at any time, in accordance with applicable laws. Any changes will be effective upon posting on our website.